REFUND (For Orders Shipped Within India)

  1. If the customer is unsatisfied with the Ladies Wear delivered, he/she can raise a return request through the Returns Center and email the unpacking video to info@billionairejewels.in or contact +91 7043019830 within 7 days of receiving the parcel. After reviewing the return request, if approved, the Billionairejewels team will arrange a reverse pickup from your location (reverse pickup may not be available for selected PIN codes. In such cases, the customer must send the parcel to us via courier).
  2. We accept returns for a maximum of 2 Ladies Wear items per order. Returns exceeding 2 Ladies Wear items are not eligible for a cash refund. Instead, a Store Credit Coupon will be issued, which can be used to purchase any product from Billionairejewels.
  3. For prepaid orders, refunds will be processed to the original payment method. For Cash on Delivery (COD) orders, refunds will be issued as Billionairejewels Store Credit/Wallet Credit.
  4. Once the returned shipment is picked up and successfully delivered to our warehouse, the refund will be initiated within 7–8 business days after quality inspection.
  5. A reverse shipment fee of up to ₹200 may be charged for excessive returns. This amount will be deducted from the refund.
  6. Items purchased during special promotional offers, including BOGO (Buy One Get One) or free product offers, are not eligible for return.
  7. Orders placed using Store Credit are not eligible for refunds. Only size exchanges are allowed for such orders.
  8. Once an exchanged product has been delivered, it is not eligible for any further return or exchange.
  9. Returned Ladies Wear must be unused, unworn, unwashed, undamaged, and in its original condition. Products must be returned with all original packaging, including BOPP bags, tags, labels, boxes, tamper-proof packaging, and any accessories received. If the tags are removed, cut, or detached, the return or exchange request will be rejected. Products that are damaged, altered, stained, or not in their original condition will not be accepted and may be returned to the customer.
  10. If a customer submits a return request without valid details, such as the return reason, product images, or other supporting information, the Billionairejewels team reserves the right to reject the request.

In such cases, the customer must manually ship the product to our warehouse. After successful verification, the customer will be eligible for Store Credit only, and no refund will be provided.

Additionally, used, worn, washed, or damaged Ladies Wear will not be accepted for return, refund, or exchange under any circumstances.

EXCHANGE

  1. Once the returned shipment is picked up from your location, we will dispatch the replacement product from our warehouse after successful quality inspection.
  2. We provide only one-time exchange or refund for each order. No additional exchange or refund will be provided after that.
  3. If the requested Ladies Wear is unavailable in the selected size, color, or design, you may choose any other available product of equal value or pay the price difference if applicable.

Note: If reverse pickup service is unavailable at your location, you may send the package to our warehouse using your preferred courier service.